August 13, 2022

Failed to charge: More device usage by wireless clients means more streaming and data issues, says JD Power

TROY, Mich.–(BUSINESS WIRE)–As wireless customers continue to increase their phone and device usage, more network quality issues are being cited and the perception of network quality is decreasing. The most commonly reported issue is content loading slowly or failing to load, according to JD Power’s 2022 US Wireless Network Quality Performance StudySM—Volume 2, released today.

“An increase in wireless and device usage was expected to catch up with network quality,” said Ian Greenblatt, CEO of JD Power. “Wireless customers are increasingly adept at data usage and streaming, which means they’re less inspired and more aware of issues. Although the number of issues is significantly lower when 5G is available, the most influential issues on network quality ratings continue to be streaming audio and video quality, slow load times, and calls not going through. not.

Study results

verizon wireless Ranked first in five regions evaluated in the study, achieving the fewest network quality issues per 100 connections (PP100) in call quality; messaging quality; and data quality in the mid-Atlantic, north-central, northeast, southeast, and western regions.

AT&T ranks first or tied in all factors in the South West region with a score of 11 PP100, having the fewest network quality issues for call quality in the region.

See the leaderboards for each region on

The 2022 United States Wireless Network Quality Performance Study – Volume 2 is based on responses from 34,174 wireless customers. Carrier performance is examined in six regions: mid-Atlantic, mid-north, northeast, southeast, southwest, and west. In addition to evaluating the network quality enjoyed by customers with cordless phones, the study also measures the network performance of tablets and mobile broadband devices. The study was conducted from January to June 2022.

For more information on the U.S. Wireless Network Quality Performance Study, please visit

About JD Power

J.D. Power is a global leader in consumer insights, advisory services, data and analytics. A pioneer in using big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, JD Power has been providing incisive industry insights into customer interactions with brands and brands for more than 50 years. products. The world’s leading companies in key industries trust JD Power to guide their customer-facing strategies.

JD Power has offices in North America, Europe and Asia-Pacific. To learn more about the company’s commercial offerings, visit The JD Power Automotive Buying Tool is available at

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